Meet the minds shaping Nakambala University.

Phionah Collins is a specialist in healthcare and human resource operations, possessing extensive experience in clinical governance, quality assurance, and organisational management within healthcare systems in both the United Kingdom and Africa. Her professional history includes roles within the National Health Service's healthcare institutions across the African health sector, equipping her with a comprehensive understanding of international healthcare governance, regulatory frameworks, and quality improvement methodologies. She has previously held the position of Chief Operations Officer (COO) during a hospital merger, where she managed healthcare operations, quality assurance, employee engagement, and learning and development within healthcare human resource systems. Professional Expertise Her professional expertise encompasses: ✓ Clinical governance and healthcare quality assurance ✓ Hospital administration and operational management ✓ Healthcare financial and operational reporting ✓ Process improvement and strengthening healthcare systems ✓ Development of healthcare workforce and management of HR systems ✓ Patient safety and frameworks for healthcare accountability Phionah has been instrumental in developing and enhancing clinical governance frameworks, bolstering accountability systems, and facilitating the implementation of quality assurance structures across healthcare facilities. Teaching Areas Phionah’s teaching emphasis is on clinical governance frameworks within healthcare systems, especially in nursing and multidisciplinary healthcare settings. Her teaching subjects include: ▪ Clinical governance in healthcare organizations ▪ Quality improvement and patient safety ▪ Compliance with healthcare regulations ▪ Accountability and risk management In addition to her leadership experience in healthcare, Phionah has a background in human resource management and consultancy, assisting organisations in establishing safe, compliant, and people-centred workplaces.